Refund & Responsibility Policy

We take great pride in the accuracy and quality of our tailored historical uniforms. As each item is custom-made, our refund policy is outlined clearly below:

• A 100% refund will only be issued in cases where:

  • The measurements have been tailored incorrectly by our team, or

  • The uniform is found to be technically inaccurate based on the agreed specifications.

• No refund will be issued under the following circumstances:

  • If incorrect measurements or sizing details were provided by the customer.

  • If an incorrect or incomplete shipping address was provided.

  • If the customer refuses to accept the shipment due to customs duties, taxes, or import charges.

Please note that all customs duties, taxes, and import fees are the sole responsibility of the customer. Our company holds no liability for these charges. If a shipment is refused or returned due to non-payment of customs duties, no refund will be applicable.

By placing an order with us, you agree to the terms of this policy.

Business Information:  I am part of co-operative run by RUDRA UNIVERSAL. Rudra Universal procures the customer and I custom tailor the uniform. The customer pays me money and RUDRA UNIVERSAL ships the orders by FedEx/DHL. I custom tailor the garments as per customer directions, photos or samples.

Supplier Information:  Customers can also supply their own fabric, trim and buttons and we will tailor the garments.

Inventory Management:   There is no inventory. Customer can give samples or photos as per their requirements. I ship the product within 4-6 weeks of placement of order.

*Fabric colour may look different on different screens. We are held harmless if shade differs from screen to screen.

*You are liable for any additional duties, taxes, cess, surcharges, and so on.